About Civvera: Company Policy : 
Empowering Entrepreneurs for Sustainable Growth

At Civvera, we understand the unique challenges and immense opportunities that come with entrepreneurship because, as a startup ourselves, we’ve been through the same journey. Our mission is to empower new and aspiring entrepreneurs by providing a comprehensive suite of business services, designed to help them launch, scale, and sustain their brand successfully. We are more than just consultants; we are partners in your entrepreneurial journey, dedicated to helping you overcome obstacles, identify growth opportunities, and reach your business goals.

At Civvera, we specialize in offering end-to-end support for entrepreneurs who are eager to launch their own clothing brands. While we do not directly manufacture products, we leverage a vast network of trusted third-party vendors, including manufacturers, suppliers, packers, and logistics partners, to offer seamless and efficient services for brand creation. Whether you're taking the first steps in building your brand or looking to scale it nationally, we provide the tools, resources, and strategic guidance to help you succeed. Our services cover a wide range of business needs—from market research, brand design, and product development, to sourcing, shipping, and marketing—ensuring you receive comprehensive support throughout the entire process.

As a startup, we relate deeply to the struggles entrepreneurs face when trying to establish and scale their business. Therefore, we are committed to providing not just theoretical advice, but actionable strategies and solutions. Our team of experts works closely with you to craft a customized approach that addresses your specific challenges and aligns with your business objectives. We bring our deep knowledge and understanding of the startup ecosystem to help you build a solid foundation for long-term growth, providing not only practical business solutions but also strategic insights to ensure your success in a competitive market.

1. Professionalism and Transparency in Service Delivery

At Civvera, professionalism and transparency are at the core of everything we do. We uphold the highest ethical standards in delivering services to our clients, ensuring that each engagement is conducted with integrity, openness, and accountability. Our business policies are designed to provide clarity on expectations, responsibilities, and processes, so that our clients always know what to expect. We believe that transparency is vital in establishing trust and fostering strong working relationships. Therefore, all agreements, costs, and timelines are clearly communicated and documented in written contracts before any work begins.

2. Tailored Business Solutions for New Entrepreneurs

We recognize that every entrepreneur has different needs and challenges. Whether you're launching a clothing brand for the first time or looking to expand an existing business, Civvera tailors its services to meet your unique requirements. Our approach is customized, flexible, and adaptive to the specific stage your business is in. We provide a range of strategic services, including business consultation, brand development, supply chain management, and marketing strategies, to ensure that your brand is positioned for success. Through our extensive network of trusted third-party vendors, we provide access to a wide range of resources, including manufacturers, packaging companies, suppliers, and logistics partners, making it easier for you to launch your business with minimal friction.

3. Third-Party Vendors and Our Role in the Process

While Civvera does not directly manufacture, produce, or sell products, we act as a facilitator and consultant for entrepreneurs looking to launch their brands. We work exclusively with a carefully selected network of third-party manufacturers, suppliers, and logistics partners. These third-party vendors are responsible for product creation, packaging, and delivery. Civvera's role is to help you navigate the complexities of these services, identify the best vendors for your needs, and ensure smooth coordination between your brand and the various service providers. We take pride in offering a reliable and efficient platform for entrepreneurs to access trusted vendors, but it’s important to note that Civvera itself does not assume responsibility for the performance or quality of third-party vendors.

4. Comprehensive Range of Additional Services

Beyond helping you establish your brand, Civvera offers a range of additional services to ensure that your business remains competitive, sustainable, and scalable. These services are available for clients who wish to further optimize their operations or expand their market presence. Some of our services include market research, supply chain optimization, digital marketing strategies, social media marketing, branding consultation, financial planning, and sales support. Clients can purchase these additional services based on their specific needs and goals. By leveraging our expertise and network, clients can access comprehensive support tailored to their evolving business needs.

5. Service Agreement and Terms of Engagement

All services provided by Civvera are governed by a written service agreement that outlines the scope of work, deliverables, timelines, and fees. This agreement serves as the legal basis for our professional relationship with the client and ensures that both parties have a clear understanding of expectations and obligations. The service agreement will specify the precise details of the services to be provided, payment terms, and any additional charges for supplementary services. The agreement is entered into once both Civvera and the client mutually consent to the terms and sign the document. In the event of any amendments or changes to the scope of services, both parties will be required to agree to those modifications in writing.

6. Intellectual Property Ownership and Protection

At Civvera, we respect the intellectual property (IP) rights of our clients and ensure that any IP created during the course of our engagement is handled with the utmost care. In most cases, Civvera retains ownership of any intellectual property that we create during the course of our business consulting, branding, or design services. This includes, but is not limited to, business strategies, branding materials, designs, and reports created as part of the service offering. However, clients retain ownership of any IP they provide to Civvera for the purpose of the engagement, including logos, trademarks, and pre-existing brand assets. All IP ownership and licensing terms will be clearly stated in the service agreement.

7. Confidentiality and Data Protection

Civvera is committed to maintaining the confidentiality of all business information and client data. We recognize the importance of protecting your sensitive information and are fully compliant with the relevant data protection laws in India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Civvera employs stringent security measures to safeguard client data, ensuring that any confidential or proprietary information shared with us is stored securely and not disclosed to third parties without your explicit consent, except as required by law.

8. Compliance with Indian Laws and Regulations

Civvera ensures that all business practices and operations are in full compliance with the applicable laws, rules, and regulations in India. We are committed to adhering to the requirements set forth by local, state, and federal authorities. This includes compliance with consumer protection laws, data privacy regulations, and industry-specific standards that govern the services we provide. We also take measures to ensure that all third-party vendors we work with are fully compliant with relevant Indian laws, regulations, and industry standards.

9. Cancellation and Refund Policy

Civvera strives to ensure client satisfaction. However, we recognize that in certain situations, clients may need to cancel or discontinue services. The terms regarding cancellations, refunds, and associated fees will be clearly outlined in the service agreement. Clients are advised to notify Civvera in advance if they wish to cancel services or make changes to the agreed-upon deliverables. Please note that any business consultation fees are non-refundable, as these services are provided upfront, regardless of whether the client proceeds with the brand launch. Refunds for third-party services, such as manufacturing or shipping, will be subject to the terms and conditions of those service providers.

10. Dispute Resolution and Legal Jurisdiction

In the unlikely event that a dispute arises between Civvera and a client, we are committed to resolving the issue in an amicable and professional manner. We will initially seek to resolve any disputes through direct communication and negotiation. If the issue cannot be resolved informally, both parties agree to proceed with mediation or arbitration as the final course of action. All legal proceedings will be governed by the laws of India, and the jurisdiction for any disputes will be the courts of  India, as specified in the service agreement.

By choosing Civvera, you are entering into a trusted partnership built on a foundation of integrity, transparency, and compliance with Indian laws. We are committed to supporting your entrepreneurial journey with legal and strategic expertise. With our comprehensive range of services and dedicated guidance, we help you navigate the complexities of starting and scaling a business with confidence. Let Civvera be your partner in success, ensuring that you are equipped with the right resources and strategies for sustainable growth.